Shipping Policy

Shipping Policy

Thank you for shopping with True Alpha. We’re committed to getting your order to you quickly and safely.

Processing Time

All orders are processed within 1–3 business days. During high-volume periods, processing may take an additional 1–2 days. Orders placed on weekends or holidays will begin processing the next business day.

Shipping Times

  • United States: 5–12 business days

  • Canada, UK, Australia: 7–15 business days

  • Rest of the World: 10–20 business days

Please note that shipping times are estimates and may vary due to customs delays or carrier issues beyond our control.

Order Tracking

Once your order ships, you’ll receive a confirmation email with a tracking number. It may take up to 48 hours for tracking information to update.

Shipping Fees

Shipping costs are calculated at checkout and vary based on your location and order size. We occasionally offer free shipping promotions, which will be clearly stated on our website.

Customs & Duties

International customers are responsible for any customs fees, import taxes, or duties applied by their country’s regulations. True Alpha is not liable for delays caused by customs processing.

Wrong Address or Lost Package

Please ensure your address is entered correctly before checkout. We are not responsible for packages lost due to incorrect addresses.
If your package is marked as delivered but you did not receive it, please contact the carrier directly for assistance.

Questions?

If you have any shipping-related questions, email us at support@trytruealpha.com.
Our customer service team is available 24/7 to assist you.